back to hell

PRIVACY POLICY

last updated: april 2026

1. WHAT WE COLLECT

When you place an order, we collect the following information:

  • Recipient name and shipping address (to deliver the glitter)
  • Custom message content (if provided)
  • Payment information (processed securely by Stripe — we never see your card details)
  • Email address (collected by Stripe for receipt delivery)

2. HOW WE USE IT

Your information is used to:

  • Fulfill and ship your order
  • Send payment receipts
  • Respond to customer support inquiries
  • Comply with legal obligations

We do not use your data for marketing, sell it to third parties, or do anything sketchy with it. We're evil, not unethical.

3. THIRD-PARTY SERVICES

We use the following third-party services:

  • Stripe — payment processing. Their privacy policy applies to payment data.
  • Supabase — order data storage. Data is encrypted at rest.
  • Vercel — website hosting.

4. DATA RETENTION

Order data is retained for as long as necessary to fulfill orders and comply with legal requirements. If you want your data deleted, email us and we'll handle it. Glitter, however, is forever.

5. COOKIES

We use minimal cookies necessary for the site to function. No tracking cookies, no ad cookies, no cookie-based surveillance. Just chocolate chip. Kidding. No cookies at all, actually.

6. SENDER ANONYMITY

We do not share sender information with recipients. Your secret is safe with us. However, we may be required to disclose information in response to valid legal requests.

7. CHILDREN'S PRIVACY

Mail From Hell is not intended for use by anyone under 18. We do not knowingly collect data from minors. If you're under 18, please go do your homework instead.

8. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be reflected on this page with an updated date.

9. CONTACT

Privacy questions? Email contact@mailfromhell.com. We take privacy seriously, even if we don't take much else seriously.